Their High Performance in BPO research identifies the specific business outcomes and the collaborative behaviors and practices that enable clients to capture the greatest potential value from BPO.
The research also shows that BPO performance is strongly influenced by eight key behaviors and management practices. These behaviors create an environment for partnership and innovation between client and supplier, and enable clients to capture maximum business value.
High-performance businesses make BPO purchase decisions based on a comprehensive business case that goes beyond just cost considerations. They consider cost benefits to be table stakes and focus on achieving other business benefits, even if it involves higher costs in the short-term. Because they view BPO strategically, high-performance businesses realize greater and more sustainable business value from their BPO engagements.
Digital Technology is revolutionizing the BPO industry. Simon Sammons, managing director – Accenture Operations, discusses what defines high performance business process outsourcing.
High-performance businesses not only place greater emphasis on change management, but they are also more successful in executing change management plans than typical performers. This success provides high performers the confidence to embrace change and proactively refine objectives as the relationship matures.
High performing BPO engagements also demonstrate transformational leadership and strong senior management involvement. Transformational leaders reorient, empower, and inspire their employees at every level in the chain of command around the outsourcing model.
A new generation of BPO is here, and Accenture is leading the way. Accenture offers comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We change the game for clients, providers and people who work in BPO, in terms of delivery, analytical insight and vision.
Create your own professional report with Google Apps for Business: http://goo.gl/s2JpHs
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More than 5 million businesses have made the move to Google Apps to help employees work better together and be more productive, wherever and whenever they work. Google’s solution is cloud-based, which means software updates are as easy as refreshing your web browser. With Google Apps, there are no servers to purchase and maintain, reducing IT cost and complexity.
Google Apps includes secure, reliable workplace tools for email, calendar, text and video chat, document creation, project websites, and online storage and sync, and allows for easy extensibility with hundreds of applications in the Google Apps Marketplace.
Create your own professional report with Google Apps for Business: http://goo.gl/s2JpHs
Switching to Google Apps is easy for IT and for end-users. With data migration capabilities for all common legacy systems included at no extra cost, companies can transition quickly and with minimal disruption. Google Apps offers users the familiar experiences of Gmail, Google Calendar, Google Drive, Docs, Sheets, Slides and other tools already used by hundreds of millions of people in their personal lives, so minimal training and support are required.
High performing BPO engagements also demonstrate transformational leadership and strong senior management involvement. Transformational leaders reorient, empower, and inspire their employees at every level in the chain of command around the outsourcing model.
A new generation of BPO is here, and Accenture is leading the way. Accenture offers comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We change the game for clients, providers and people who work in BPO, in terms of delivery, analytical insight and vision.Create your own professional report with Google Apps for Business: http://goo.gl/s2JpHs
Work Better Together from Anywhere, Try it Free !!!
More than 5 million businesses have made the move to Google Apps to help employees work better together and be more productive, wherever and whenever they work. Google’s solution is cloud-based, which means software updates are as easy as refreshing your web browser. With Google Apps, there are no servers to purchase and maintain, reducing IT cost and complexity.Google Apps includes secure, reliable workplace tools for email, calendar, text and video chat, document creation, project websites, and online storage and sync, and allows for easy extensibility with hundreds of applications in the Google Apps Marketplace.
Create your own professional report with Google Apps for Business: http://goo.gl/s2JpHs
Switching to Google Apps is easy for IT and for end-users. With data migration capabilities for all common legacy systems included at no extra cost, companies can transition quickly and with minimal disruption. Google Apps offers users the familiar experiences of Gmail, Google Calendar, Google Drive, Docs, Sheets, Slides and other tools already used by hundreds of millions of people in their personal lives, so minimal training and support are required.
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